Relationship Banker II - Lincoln AL Branch

Regions Bank•Lincoln, AL

1d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. The successful candidate is individually driven and competitive, motivated to work as part of a team, and skilled at identifying customer needs and communicating effectively. The role works toward branch targets, develops customer relationships through outbound calls, educates customers about consumer and business banking products and digital solutions, resolves customer issues, and refers complex financial needs to internal experts. The banker also contributes to the customer experience by greeting customers and processing transactions as needed, and follows bank procedures and applicable laws and regulations while helping manage operational risks. The position requires NMLS registration, is incentive eligible, and is eligible for overtime for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and offering appropriate guidance on Regions’ solutions.
Conduct outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals or needs to an internal team of experts.
Follow bank processes, procedures, laws, and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.