Relationship Banker II - Eastbrook Branch - Montgomery AL

Regions Bank•Montgomery, AL

1d•$43,814 - $52,402•Onsite

About The Position

The Relationship Banker II at Regions meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. Successful candidates are customer-focused, strong communicators, individually driven and competitive, and able to work collaboratively toward branch goals. The position helps customers with Regions’ consumer and business products and services, including loans and deposits, and explains digital banking options such as mobile, online, and ATM services. It delivers a consistent customer experience, resolves customer issues, and refers complex financial needs to internal experts. The role also follows bank procedures and applicable regulations, completes duties assigned by the Branch Manager, and helps identify, manage, and report operational risks. It requires NMLS registration and is eligible for overtime when working more than 40 hours per week, as well as participation in incentive plans.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, and ATM banking options.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.