Relationship Banker I - Sainte Genevieve Branch

Regions•Ste Genevieve, MO

20d•$39,601 - $46,880•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person on the cash line and by phone, while contributing to customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is an entry point for candidates with teller, limited banking, or some retail sales experience who want opportunities for career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand the ways they can bank. The role supports branch goals by educating customers about consumer products and digital banking, identifying customer needs, and referring more complex financial goals to internal experts. The position is full-time and incentive eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked over 40 per week. It is located in Ste Genevieve, Missouri.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch and team members with basic tasks that support customer problem resolution.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; identify and report operational risks and support sound banking practices.
Help achieve branch targets and goals by identifying customer needs and offering appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet financial needs.