Relationship Banker I - Dunedin

Regions Bank•Dunedin, FL

5d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person on the cash line and by phone, while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and assists with resolving customer service inquiries from start to finish. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career development and advancement. The successful candidate is ambitious and adaptable, communicates well, and is motivated to educate customers about banking options available when, where, and how they want. The position is based in Dunedin, Florida. It is full-time and incentive eligible, and eligible for overtime under the Fair Labor Standards Act. The role requires tracking time worked in excess of 40 hours per week. The stated target pay range lists a minimum of $39,601.10 and a median of $46,880.00; pay may vary based on factors including experience, skills, contribution, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling transactions such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks that help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help ensure sound banking practices, including managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.