Relationship Banker I - Dunedin
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections during transactions, identifying ways Regions can meet customer needs, and resolving customer service inquiries from start to finish. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth, development, and upward mobility. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank when, where, and how they want. The position is full time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. It is located in Dunedin, Florida.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and remain informed about their relationship with the bank.
- Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks that support customer problem resolution.
- Refer customers to internal experts when complex financial goals and needs are identified.
- Follow bank processes, procedures, laws, and regulations; complete duties delegated and assigned by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
