Relationship Banker I (Herndon)

TD Bank • Herndon, VA

16h • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to clients by helping them work toward financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

Based in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They learn about clients’ goals and needs, explain relevant banking options and their features, benefits, and potential risks, and connect clients with appropriate products, services, or partners. They provide ongoing guidance on TD products, services, and digital capabilities, including accepting mortgage inquiries and referring clients for mortgage solutions or other residential lending activities.

The banker is accountable for a welcoming, personalized client experience and for resolving client concerns where possible, escalating them when needed, and supporting acquisition, retention, and relationship growth. The position also requires accurate documentation, sound risk awareness, adherence to applicable policies and regulations, and collaboration and knowledge-sharing with the team.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients through goals-based discovery to understand their needs and priorities.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing client guidance and education on TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when needed.
• Capture client information accurately and follow policies, procedures, and regulatory requirements.
• Verify client identification, follow authentication and documentation standards, and comply with AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards; eligibility may include cash and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED