Relationship Banker I (Herndon)

TD • Herndon, VA

1d • $24 - $33 • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards. Based in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs; explains relevant products, services, options, and risks; and connects clients with personalized solutions and appropriate partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and residential lending referrals, and establishes clear follow-up to promote clients’ long-term financial progress.

The role is accountable for a welcoming, personalized client experience, resolving client concerns where possible and escalating them when appropriate, and supporting acquisition, retention, and relationship growth. It also requires accurate documentation, sound risk judgment, compliance with company policies and applicable regulations, and protection of client and Bank information. The position falls within applicable loan originator and mortgage loan originator definitions and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. Federal law requires satisfactory criminal background and credit checks, along with applicant statements or certifications regarding certain government-agency findings.

The position is located in Herndon, Virginia, and is listed as 40 hours. TD provides training and onboarding, development conversations, learning and mentoring resources, and a total rewards package that includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active NMLS registration as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and implementing regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities and establish the purpose of each interaction.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, make referrals for mortgage solutions, and perform other residential lending activities.
• Set clear next steps and follow up to support client relationships and long-term financial progress.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when required.
• Capture client information accurately and comply with policies, procedures, AML laws, regulatory requirements, and authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan
• Training, mentoring programs, and access to an online learning platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED