Relationship Banker I (30 Hours Weekly/Bilingual Spanish Preferred) - Pembroke Pines/University

TD • Pembroke Pines, FL

3d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals with personalized solutions that support their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards. The position is based at a bank location in Pembroke Pines, Florida, and is scheduled for 30 hours per week. Spanish is preferred.

The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant products and options in clear, transparent language; and connects clients to suitable products, services, or partners. The role also provides ongoing guidance on TD products, services, and digital banking capabilities, handles mortgage inquiries and referrals, and supports lasting client relationships through personalized interactions and follow-up.

The position requires careful adherence to bank policies and regulations, accurate documentation and client identification, sound risk awareness, and appropriate escalation of discrepancies or concerns. The banker completes required training, collaborates with colleagues and partners, and contributes to a positive, inclusive team environment. The role falls under applicable loan-originator and mortgage-loan-originator requirements and requires eligibility for NMLS registration and employment with a covered financial institution, along with satisfactory background and credit checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards and eligibility for NMLS mortgage-loan-originator registration.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Spanish language ability is preferred, as indicated in the job title.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire new clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs, priorities, and financial goals.
• Explain relevant banking options, including their features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions and follow-up.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities as applicable.
• Provide a welcoming client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when required.
• Drive client acquisition, retention, and relationship growth by identifying opportunities to improve client outcomes.
• Complete operational activities in compliance with company policies, AML laws, and regulatory requirements; verify client identification and maintain accurate documentation and data.
• Identify and appropriately escalate discrepancies, material changes, or risk indicators.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED