Associate Banker I (20 Hours Weekly) - Pembroke Pines/University

TD•Pembroke Pines, FL

5d•$22 - $27•Onsite

About The Position

The Associate Banker I plays a vital role in delivering TD’s relationship-driven banking experience. As a trusted guide and first point of contact for clients, the role provides accurate everyday banking, helps clients understand products and services, identifies needs, and connects clients with appropriate partners. The position requires sound judgment, clear communication, and adherence to risk, regulatory, and operational standards. The Associate Banker serves as a hospitality ambassador for the financial center, manages in-person and phone client flow, handles client inquiries and routine issue resolution, and creates personalized interactions that build trust. The role also supports compliant banking operations by verifying client identification, maintaining data integrity, following authentication and documentation standards, and escalating discrepancies or risks. This is a 20-hour-per-week position in Pembroke Pines, Florida, with scheduled hours that may include evenings, weekends, and holidays.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled hours during operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact and hospitality ambassador for the financial center, managing in-person and phone client flow.
Deliver accurate and efficient everyday banking transactions and perform multi-step activities within established financial limits.
Build client relationships by identifying needs, educating clients about banking products, services, and digital capabilities, and referring them to appropriate partners or specialists.
Provide personalized, professional, empathetic client interactions and resolve routine inquiries and straightforward problems.
Use sound judgment, policy adherence, and risk awareness to ensure compliant and responsible client outcomes.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
Follow TD’s code of conduct and ethical standards and protect the interests of clients, colleagues, and the Bank.