Associate Banker I (20 Hours Weekly) - Pembroke Pines/University

TD Bank•Pembroke Pines, FL

4d•Onsite

About The Position

This role brings TD’s relationship-driven banking experience to clients. The Associate Banker I serves as a trusted guide, delivering everyday banking accurately and clearly while helping clients feel informed and supported in pursuing their financial goals. The position upholds TD’s risk and regulatory standards and serves as the hospitality ambassador and first point of contact at a bank location. The role manages client flow in person and by phone, performs everyday banking transactions, identifies client needs, and refers clients to appropriate partners. It educates clients about banking products, services, and digital self-service options, and uses available insights and resources to recommend solutions. The Associate Banker I handles routine client problems and escalates non-standard issues, while following operational, compliance, authentication, and documentation requirements. This position is based in Pembroke Pines, Florida, and is scheduled for 20 hours weekly. The stated pay range is $21.50–$26.75 USD per hour. The job requires availability during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
One year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated effective problem-solving skills.
Ability to schedule and prioritize work and work independently within deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact for clients and manage client flow in person and by phone.
Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
Perform accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about appropriate products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Use available insights, tools, and resources to evaluate and recommend client solutions.
Address routine client inquiries and problems using standard procedures and escalate non-standard issues appropriately.
Follow company guidelines and regulations when completing operational activities to minimize risk and protect clients.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, and participate in performance and development activities.
Collaborate with colleagues and embrace differing perspectives, backgrounds, and experiences.

Benefits

Base salary and variable compensation or incentive awards, subject to plan eligibility.
Health and well-being benefits.
Savings and retirement programs.
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
Banking benefits and discounts.
Career development, training, mentoring programs, and access to an online learning platform.
Reward and recognition.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume