Personal Banking - Relationship Banker I

NBH Bank • Kansas City, MO

21d

About The Position

The Relationship Banker I provides exceptional client service to a diverse audience, builds relationships with clients and business partners, and introduces clients to banking products, services, and digital solutions. The role uses tablets, smartphones, laptops, and other technology, and requires knowledge of mortgage, business, and installment loan options as well as a broad range of financial and credit services. Relationship Bankers may also assist other departments as needed and are expected to build rapport with clients and colleagues while treating others with respect and consideration.

The position is suitable for someone seeking to build a career in finance. Training and coaching are provided during onboarding and on the job, with opportunities for advancement as the associate demonstrates success. The role involves detailed work that must be completed quickly, correctly, efficiently, and within established guidelines and policies.

Requirements

• High school diploma or equivalent.
• Ability to build and maintain relationships.
• Effective communication skills and responsiveness to others’ needs and concerns.
• Ability to handle detailed work quickly, correctly, and efficiently within established guidelines.
• Ability to work with and follow policies and procedures.
• Ability to work overtime as necessary, typically no more than 5%.
• When completing certain tasks, ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead.

Nice To Haves

• Previous banking, cash handling, or financial services experience.
• At least six months of demonstrated successful sales experience.
• Bilingual language skills.
• Self-motivation and passion for the work.
• Interest in educating clients about banking products and digital technologies.
• Strong work ethic and accuracy.
• Logical thinking and sound decision-making skills.
• Ability to handle multiple tasks simultaneously.
• Ability to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

• Build and maintain relationships with clients, business partners, and colleagues.
• Communicate effectively and respond to others’ needs and concerns.
• Complete detailed work quickly, correctly, and efficiently within established guidelines.
• Follow and help maintain guidelines, structure, and established policies.
• Provide exceptional client service to a diverse audience.
• Introduce clients to new products, services, and digital solutions.
• Demonstrate knowledge of mortgage, business, and installment loan options and provide financial and credit services.
• Assist other departments as needed.
• Treat clients and associates with respect and consideration.

Benefits

• Insurance benefits.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.
• Scorecard-based quarterly incentive plan, with incentives based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED