Relationship Banker I - Houston Northgate Branch

Regions Bank•Houston, MS

15d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from beginning to end. It is an opportunity for someone with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, has strong communication and personalized customer-service skills, and is interested in educating customers about ways to bank when, where, and how they want. The position handles routine teller transactions and basic customer servicing, develops customer relationships, explains standard consumer products and digital banking solutions, and refers customers with complex needs to internal experts. The banker follows bank procedures and applicable laws and regulations, supports branch operations and risk management, and contributes to branch goals. The role may include outbound calls to customers and prospects. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer-service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
Support sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet financial needs.