Relationship Banker I - Altamonte Springs, FL

TD • Altamonte Springs, FL

4d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while adhering to risk and regulatory standards.

The role is based in a bank location and involves engaging clients through walk-in opportunities, lead management, and outbound outreach. The banker conducts goals-based discovery, explains relevant products and services, recommends next steps, and provides ongoing guidance on TD products, services, and digital capabilities. The role also handles mortgage inquiries and referrals or other residential lending activities.

The position requires accurate documentation, sound risk awareness, compliance with applicable policies and regulations, and protection of clients and the Bank. It includes required training and collaboration with colleagues and partners. The position falls within federal definitions of Loan Originator and Mortgage Loan Originator and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. Criminal background and credit checks, along with required applicant statements or certifications, are required by federal law.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report check results, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients through walk-in opportunities, lead management, and outbound outreach at a bank location.
• Conduct meaningful, goals-based client discovery to identify needs and priorities.
• Explain banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients to appropriate products, services, or partners.
• Execute accurately, establish follow-up steps, and reinforce client relationships to support long-term financial progress.
• Provide ongoing client guidance and education on TD products, services, and digital capabilities.
• Build client relationships through consistent, personalized interactions and a client-first approach.
• Accept mortgage inquiries, refer clients for mortgage solutions, or participate in other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when needed.
• Identify opportunities to deepen relationships, improve client outcomes, and support acquisition, retention, and growth for the bank location.
• Maintain accurate client information and documentation and comply with operational policies, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive team environment.
• Participate in performance and development activities and demonstrate ethical conduct and accountability.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED