Relationship Banker I - Altamonte Springs, FL

TD Bank • Altamonte Springs, FL

3d • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals through personalized solutions. The role is accountable for acquiring and deepening client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting risk and regulatory standards. The position is based at a bank location and includes engaging walk-in clients, managing leads, and conducting outbound outreach. It also involves discussing mortgage products and accepting or referring mortgage inquiries and other residential lending needs.

The banker serves as a trusted client advocate, providing ongoing guidance and educating clients about TD products, services, and digital capabilities. The role requires accurate documentation, sound risk awareness, compliance with policies and regulations, and effective collaboration with colleagues and partners. The position includes continuous training and development and requires eligibility for registration as a mortgage loan originator with the NMLS, as well as satisfaction of applicable financial-institution employment standards and background checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards and eligible for NMLS registration as a mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications concerning government agency or authority findings.
• Ability to perform the described physical and cognitive functions, including continuous sedentary work, multitasking, office-equipment operation, concentration, reading, writing, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire new clients and deepen relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand clients’ needs and priorities, explain relevant products and options transparently, and recommend personalized solutions and next steps.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and maintain client relationships through consistent, personalized interactions and follow-up.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming client experience, take accountability for client concerns, resolve issues where possible, and escalate them when needed.
• Balance client needs with risk and compliance requirements; accurately document and verify client information and follow authentication standards.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights and best practices, collaborate with colleagues and partners, and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED