Relationship Banker I - Snow Road Airport Branch - Mobile AL

Regions Bank•Mobile, AL

1d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections while processing transactions, identifying ways Regions can meet customer needs, and resolving customer service inquiries. It is suited to candidates with teller, limited banking, or some retail sales experience who want to begin a banking career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank when, where, and how they want. The role handles typical teller transactions and basic account-service requests, builds customer relationships, explains standard consumer products and digital banking solutions, and refers customers with more complex needs to internal experts. The banker follows bank procedures and applicable laws and regulations, supports branch operations and customer problem resolution, and contributes to branch goals. The position is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including issuing new or replacement cards, changing information, resetting PINs, reordering checks, and resolving basic problems.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.
Track time worked in excess of 40 hours per week.