Relationship Banker I - Orange Beach Blvd. Branch - Orange Beach AL

Regions Bank•Orange Beach, AL

5d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person, on the cash line, and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and assists with resolving customer service inquiries from beginning to end. It is an opportunity for candidates with teller, limited banking, or retail sales experience to begin a career with potential for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service. They help customers understand ways to bank through branches and digital channels, contribute to branch goals, and follow banking processes, procedures, laws, and regulations. The role is incentive eligible and eligible for overtime when applicable under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, and complete duties delegated by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects to explain emerging technology and assist with their financial needs.
Track time worked in excess of 40 hours per week.