Relationship Banker I - 2381 Taylor Road Branch - Montgomery AL
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, processes customer transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. The role is intended for candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates well, and provides personalized service while educating customers about ways to bank when, where, and how they want. The position is full-time at Regions’ 2381 Taylor Road Branch in Montgomery, Alabama. It is incentive eligible, and overtime is available for hours worked in excess of 40 per week. The job range target lists a minimum of $37,621.05 and a median of $44,536.00; actual pay varies with experience, skills, knowledge, contribution, location, and performance.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and remain informed about customers’ relationships with the bank.
- Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices and manage, identify, and report operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential earnings based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
