Relationship Banker I - University Little Rock Branch

Regions Bank•Little Rock, AR

22d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with teller, limited banking, or retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates well, and provides personalized service while educating customers about banking options. The position handles typical teller transactions, responds to basic product, service, and account inquiries, develops customer relationships, and explains consumer products and digital banking tools. It supports branch operations and customer problem resolution, refers complex needs to internal experts, follows banking policies and regulations, manages and reports operational risks, and contributes to branch goals. The role may also involve outbound calls to customers and prospects. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties delegated by the Branch Manager; and help manage, identify, and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.