Relationship Banker I - 30 hr N. Garland Branch

Regions Bank•Garland, TX

16d•$41,581 - $49,224•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while supporting customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from beginning to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service and educating customers about convenient ways to bank. This full-time role is based at the North Garland branch in Garland, Texas. It is eligible for incentive compensation and overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. The position requires Saturday availability as needed.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while completing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks that help resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and support sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and help address financial needs.