Relationship Banker I - Lake Nona Branch

Regions•Lake Hart, FL

6d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections with customers while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from start to finish. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication and personalized customer service skills, and a desire to educate customers about ways to bank. The position is incentive eligible and requires tracking hours worked in excess of 40 per week; it is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Bilingual in English and Spanish or English and Portuguese.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card issuance or replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.