Relationship Banker I - Allen Branch

Regions Bank•Allen, TX

9d•$41,581 - $49,224•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role involves building personal connections during transactions, identifying ways Regions can meet customer needs, and resolving customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The role is incentive eligible, and hours worked in excess of 40 per week must be tracked; the position is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal cash-line customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks that help resolve customer problems.
Refer customers to internal experts when they identify more complex financial goals and needs.
Follow bank procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls from customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.