Relationship Banker Business Specialist

PNC Bank•Avenel, NJ

5d•Onsite

About The Position

As a Relationship Banker in PNC's retail banking organization, the employee is based at the Avenel branch in Avenel, New Jersey. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, using proactive lead generation, appointments inside and outside the branch, and productive collaboration with ecosystem partners. It delivers a differentiated client experience from acquisition through onboarding and servicing, and manages and grows Business Banking relationships within the stated revenue range. The Relationship Banker identifies client needs and matches them with tailored solutions across deposits, lending, cash management, payments, and investing. The role works with branch colleagues and partners—including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage—to generate referrals, follow up on opportunities, and serve clients. It also supports branch operations, educates clients on technology and financial transaction options, and manages risk by following policies and procedures. This is an in-office position. Spanish speaking is preferred. Candidates must be able to serve as a Notary Public in the applicable state. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
Ability to serve as a Notary Public in the applicable state.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Acquire and expand Consumer and Business Banking relationships with sales revenue under $2 million.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships within the stated revenue range.
Use client information to develop actionable sales strategies and tactics, and generate quality referrals to ecosystem partners.
Build relationships with ecosystem partners inside and outside the branch, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify the appropriate resources to meet client needs, introduce clients to those resources, and hold partners accountable for updates and referral follow-up.
Deliver a differentiated client experience through advanced conversations and solutions aligned with clients’ financial needs.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across relevant PNC departments.
Work with the branch team to identify consumer and business banking opportunities and create referrals.
Work with the Branch Manager and Business Banker to follow up on opportunities to expand client relationships.
Engage clients in the lobby and position appropriate PNC products and services.
Educate clients about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment, and exercising heightened scrutiny to help prevent loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.