Relationship Banker Business Specialist

PNC Bank • Doral, FL

20h • Onsite

About The Position

As a Relationship Banker Business Specialist in PNC's Retail Bank organization, based in Doral, Florida, you will acquire and expand consumer and Business Banking relationships with sales revenue under $2 million. You will generate leads and conduct appointments inside and outside the branch, manage and grow business relationships, and deliver a differentiated client experience from acquisition through onboarding and servicing. The role collaborates with branch colleagues and a broad network of ecosystem partners to identify resources that meet client needs and generate referrals. Spanish speaking is preferred. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

You will use knowledge of banking products, client information, tools, and protocols to develop sales strategies, grow clients’ share of wallet, and attract new consumer and business households. You will provide tailored solutions across deposits, lending, cash management, payments, and investing; address client problems courteously and urgently; and act as a client advocate across PNC departments. You will also support branch operations, educate clients on digital and other transaction options, and manage risk by adhering to policies and procedures.

Candidates typically have a university or college degree and less than one year of professional experience, or have successfully completed a formal development program. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. A bachelor's degree is listed; no certification is required. The position requires the ability to serve as a Notary Public in the applicable state. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires a university or college degree and less than one year of professional experience, or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
• Bachelor's degree listed under Education.
• Ability to serve as a Notary Public in the applicable state.
• Demonstrated appropriate knowledge, skills, and abilities for the role.
• Spanish speaking is preferred; a Spanish speaking language assessment is listed as preferred.

Nice To Haves

• Spanish speaking ability.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

• Acquire and expand consumer and Business Banking opportunities with sales revenue under $2 million.
• Generate leads proactively and conduct appointments inside and outside the branch.
• Manage and grow Business Banking relationships and develop actionable sales strategies using client information.
• Use knowledge of banking products and services to grow share of wallet and attract new consumer and business households.
• Generate quality referrals and develop ecosystem relationships inside and outside the branch, including with PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage partners.
• Identify and introduce clients to the resources best suited to their needs, and hold partners accountable for updates and referral follow-up.
• Deliver a differentiated client experience from acquisition through onboarding and servicing, using advanced conversation skills and tailored solutions.
• Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across PNC departments.
• Work with the branch team to identify consumer and business banking opportunities and create referrals.
• Collaborate with the Branch Manager and Business Banker to follow up on opportunities to expand client relationships.
• Perform lobby engagement activities and position PNC products to meet client needs.
• Educate clients about financial transaction options using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by following policies and procedures, exercising sound judgment, and maintaining heightened scrutiny to avoid losses.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
• Dental and vision coverage options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level