Relationship Banker Business Specialist

PNC•Lynnfield, MA

7d•$57,750 - $96,250•Onsite

About The Position

The Relationship Banking Business Specialist works within PNC’s retail banking organization and is based in Lynnfield, Massachusetts. The role acquires and expands consumer and business banking relationships with sales revenue under $2 million. It generates leads, conducts appointments inside and outside the branch, collaborates with ecosystem partners, and delivers a differentiated client experience from acquisition through onboarding and servicing. The specialist manages and grows business banking relationships, uses client information to develop sales strategies, generates referrals, and coordinates with partners including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage. The role identifies appropriate resources for clients and follows up with partners on referrals. The specialist provides tailored solutions for clients’ financial needs, including deposits, lending, cash management, payments, and investing. They resolve client issues courteously and promptly, advocate for clients across PNC departments, support branch referral generation, engage clients in the lobby, and educate them about transaction-management options using technology and other resources. The role also participates in branch operations and manages risk by adhering to policies and procedures and exercising sound judgment. PNC describes this as an in-office position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires a university or college degree with less than one year of professional experience and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Business acumen
Customer experience management
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand consumer and business banking relationships with sales revenue under $2 million.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships under $2 million in sales revenue.
Use client information from various sources to develop actionable sales strategies and tactics.
Generate quality referrals to ecosystem partners and use tools and protocols to maximize business results.
Coordinate with ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage; identify appropriate resources for client needs and introduce clients accordingly.
Hold partners accountable for routine updates and referral follow-up.
Deliver tailored solutions aligned with clients’ financial needs, including deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating where necessary, and advocate for clients across PNC departments.
Work with the branch team to identify consumer and business banking opportunities and create referrals.
Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand client relationships.
Engage clients in the lobby and position PNC products and services to meet their needs.
Educate clients on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and support customer loyalty.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service