Relationship Banker Business Specialist

PNC•Avenel, NJ

5d•$63,000 - $105,000•Onsite

About The Position

The Relationship Banker Business Specialist is part of PNC’s retail banking organization and is based at the Avenel branch in Avenel, New Jersey. The role acquires and expands consumer and business banking relationships with sales revenue under $2 million, using proactive lead generation, appointments, referrals, and collaboration with partners across PNC. The specialist manages and grows Business Banking relationships and delivers a differentiated client experience from acquisition through onboarding and ongoing service. The position works with clients to identify solutions suited to their financial needs, including deposits, lending, cash management, payments, and investing. It supports clients through lobby engagement, education about financial transaction options and technology, and courteous, timely problem-solving. The specialist collaborates with branch colleagues and ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage, to connect clients with appropriate resources and follow up on referrals. The role also participates in branch operations and manages risk by following policies and procedures, exercising sound judgment, and identifying potential losses. This is an in-office position. Spanish speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

A bachelor’s degree, or a comparable combination of education, job-specific certifications, and experience, including military service, in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.

Nice To Haves

Spanish speaking ability.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.
Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.

Responsibilities

Acquire and expand share of wallet for consumer and business banking opportunities with sales revenue under $2 million.
Manage and grow Business Banking relationships with sales revenue under $2 million.
Generate leads proactively and conduct appointments inside and outside the branch.
Use client information from various sources to develop actionable sales strategies and tactics.
Position bank products and services to attract new consumer and business households and grow existing relationships.
Generate quality referrals to ecosystem partners and use tools and protocols to maximize business results.
Build and lead relationships with ecosystem partners inside and outside the branch, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify appropriate resources for client needs, make introductions, and hold partners accountable for updates and referral follow-up.
Deliver tailored solutions across deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and urgently, escalating when needed, and advocate for clients across PNC departments.
Work with the branch team to identify consumer and business banking opportunities and create referrals.
Coordinate with the Branch Manager and Business Banker to follow up on opportunities to expand client relationships.
Conduct lobby engagement to connect with clients and present suitable PNC products.
Educate clients about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build loyalty.
Follow policies and procedures, exercise sound judgment within established limits, and identify and avoid losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.