Rehabilitation Assistant - Council Bluffs
About The Position
Iowa Vocational Rehabilitation Services (IVRS), a division of Iowa Workforce Development, is seeking a Rehabilitation Assistant at its Iowa WORKS office in Council Bluffs, Iowa. This early-career opportunity supports individuals with disabilities as they prepare for, obtain, and maintain employment. The assistant works alongside Rehabilitation Counselors and a collaborative service team to help job candidates navigate employment services and build independence. The position is located at 300 W Broadway #13, Council Bluffs, IA. The schedule is full-time, Monday through Friday, 8:00 AM to 4:30 PM. Hybrid telework and alternate schedules are available after six months of employment and completion of training. Starting pay is $18.32 per hour, or $1,465.60 bi-weekly and $38,105.60 annually. IVRS helps individuals with disabilities achieve independence through meaningful employment. Through Iowa WORKS centers, its teams connect job seekers with opportunities and help employers build inclusive workforces. The successful candidate must pass a criminal background check conducted by the Iowa Department of Public Safety. The State of Iowa participates in E-Verify. Applicants for employment with the Iowa Department of Workforce Development may not have a current, ongoing overpayment balance with Iowa Workforce Development unless a payment plan is in place.
Requirements
- Meet at least one of the following minimum qualification pathways: two years of full-time work experience in a human services field involving customer service, public contact to compile or provide service information, organization or management of confidential information, or appointment scheduling; two years of full-time experience as a legal assistant/paralegal, medical office assistant, or job coach; a combination of two years of qualifying education and full-time experience, with 30 semester hours of accredited college or university coursework equal to one year of full-time experience; or current, continuous state executive branch experience that includes 18 months of full-time direct client/customer service in a clerical or administrative support capacity.
- Strong desire to help others succeed.
- Excellent customer service and communication skills.
- Organization and attention to detail.
- Comfort working independently and as part of a team.
- Professionalism and reliability in a fast-paced environment.
- Ability to work with individuals from diverse backgrounds and experiences.
- Pass a criminal background check.
- Have no current, ongoing Iowa Workforce Development overpayment balance without a payment plan in place.
Responsibilities
- Welcome and orient new applicants to IVRS services.
- Assist individuals with applications and referral materials.
- Schedule intake interviews and maintain ongoing communication with job candidates.
- Facilitate job readiness activities, including Job Seeking Skills Training, Job Club sessions, mock interviews, and small-group workshops.
- Help individuals build workplace readiness skills and confidence.
- Maintain regular contact with job candidates pursuing employment.
- Assist with job development and employer outreach activities.
- Support job coaching and accompany candidates to interviews when needed.
- Observe workplace progress and share updates with counselors.
- Help identify solutions that support successful employment outcomes.
- Maintain confidential case records and enter data into the case management system.
- Process releases, correspondence, and service documentation.
- Assist with scheduling, phones, reception coverage, and customer inquiries.
- Complete work accurately, professionally, and on time.
- Support team operations and special projects as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Nine paid holidays
- Vacation leave
- Sick leave with no cap on accrual
- IPERS retirement package
- Optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free life insurance
- Free long-term disability insurance
- Option to purchase additional insurance coverage
- Employee Assistance Programs
- Discount Programs
- Flexible working environment
- Hybrid telework and alternate schedules available after six months of employment and completion of training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
