Council Assistant

City of Glendale • Glendale, AZ

3d

About The Position

The Council Assistant provides professional and administrative support to City Council members. The role involves researching and analyzing issues, resolving problems and disputes, communicating with residents, preparing written materials, and managing or supporting Council programs and projects. The assistant represents Council members in interactions with residents and at City, district, and community events, and coordinates with City departments and office support staff as needed.

The position is classified as FLSA exempt and is compensated at Grade 409, with an annual salary of $90,902. The position is open until filled, and applications are reviewed as received. The City of Glendale describes its benefits package as generous and competitive. Regular-status positions receive paid holidays, vacation leave, and sick leave; full-time employees also receive additional holiday special leave. The position participates in the Arizona State Retirement System, with mandatory contributions deducted each pay period.

Requirements

• Bachelor's degree in Public Administration, Political Science, Communications, Public Relations, or a related field, and two years of work experience performing executive-level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support for elected officials, military officers, boards of directors, or other high-ranking executives in the public or private sector.
• Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities are qualifying; one year of relevant experience may substitute for each year of required education.
• Knowledge of city government operations, organizational structure, city officials, and their functions.
• Knowledge of the basic principles and practices of public administration.
• Knowledge of basic research and analysis techniques, methods, and procedures.
• Knowledge of ordinances, codes, and policies governing city operations.
• Ability to communicate effectively orally and in writing.
• Ability to identify and access resources for problem resolution.
• Ability to deal tactfully with residents and resolve conflicts.
• Ability to establish and maintain effective working relationships with City officials, governmental agencies, City employees at all levels, and the general public.
• Ability to work independently and perform tasks involving numerous details.
• Ability to use discretion and judgment when handling confidential, politically sensitive, and controversial issues.
• Ability to research and resolve resident problems and complaints.
• Ability to attend occasional evening and weekend City, district, or community events.

Responsibilities

• Investigate and respond to sensitive phone calls, citizen inquiries, and complaints by providing information, resolving problems, or referring calls to the appropriate person.
• Analyze, interpret, and prepare oral and written reports on research findings.
• Provide City Council members with general administrative support and assistance.
• Develop strategies with Council members concerning activities and issues, and keep them informed about organizational and community issues.
• Prepare correspondence, newsletters, and neighborhood communications on behalf of Council members.
• Represent Council members to residents, track issues and cases in the Request for Service System, and report trends to Council members and the City Manager's Office.
• Research assigned problems or issues, analyze findings, and develop reports and recommendations.
• Assist with planning, coordinating, and monitoring special programs or projects initiated by Council members.
• Plan, manage, and attend Council district neighborhood meetings and other official events with Council members.
• Research and write speeches and speaking points, and oversee preparation and distribution of written materials.
• Develop scripts for Council members' Glendale Today shows.
• Monitor Council District Discretionary Fund budgets and ensure proper expenditure documentation.
• Direct and coordinate office support staff as required for projects.
• Research and provide background information and materials for meetings, reports, speeches, and correspondence.
• Represent Council at City, district, or community functions as necessary.
• Maintain records and statistics, and prepare updates and reports for the Intergovernmental Programs Manager.
• Follow up with City departments on behalf of Council members.
• Perform other related duties as assigned.

Benefits

• 10.5 paid holidays per year for regular-status positions.
• Full-time employees receive an additional 12 hours of holiday special leave per calendar year for cultural or religious holidays.
• Vacation leave accrues at 5.33 hours per pay period, increasing after five years of service and again after ten years.
• Sick leave accrues at 4.4 hours per pay period.
• Participation in the Arizona State Retirement System (ASRS); contributions are mandatory and deducted each pay period.
• The City describes its benefits package as generous and competitive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level