Rehab Tech/Admin Specialist-Outpatient Rehab Part-time Days

Northwestern Memorial Healthcare•Mchenry, IL

11d•$17 - $22

About The Position

The Rehab Tech/Admin Specialist is a non-licensed staff member who assists professional staff with patient care activities that do not require a therapist’s clinical decision-making. The position also assists the business office with clerical and maintenance duties and selected tasks related to rehabilitation services operations. The role is cross-trained to cover the front desk and assist clinical staff in the treatment area, working 20 hours per week (0.5 FTE) on a day shift.

Requirements

High school diploma.
BLS certification from the American Heart Association within 90 days of hire.

Nice To Haves

Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.

Responsibilities

Follow standard precautions and Northwestern Medicine infection control policies and procedures.
Operate equipment safely and correctly, clean it according to standards, maintain equipment cleaning logs, and perform monthly maintenance.
Ensure the environment of care meets JCAHO standards.
Perform tasks identified as appropriate for a Rehab Services Tech under direct clinical supervision and anticipate therapists’ needs during patient care.
Promptly communicate observed changes in patient status or responses to the therapist and clarify any special procedures or observations.
Interact professionally with patients and families, involve them in care planning under the therapist’s direction, explain care before providing it, and answer questions within scope of practice.
Consult other departments as appropriate to support an interdisciplinary approach to patient needs.
Document treatment rendered by the rehab tech according to policy and procedure.
Greet patients and guests, confirm identities, and provide information related to their visits.
Provide accurate information and timely updates to patients and customers.
Schedule, confirm, and reschedule patient visits at Rehabilitation Services and satellite locations.
Obtain patient consents and authorizations, as applicable.
Manage the Rehabilitation Services Call List and related communication needs.
Accurately identify patient medical record numbers and obtain or update demographic, insurance, and billing information.
Collect co-payments, past-due balances, and point-of-service payments; post payments, process billing information, and close the cash drawer at the end of the day.
Fax documentation to insurance companies or physician offices for authorizations and Plan of Care signatures, as appropriate.
Manage clinic inventory.