Rehab Tech/Admin Specialist-Outpatient Rehab Part-time Days

Northwestern Memorial Healthcare • McHenry, IL

11d

About The Position

The Rehab Tech/Admin Specialist is a non-licensed staff member who assists professional staff with patient care activities that do not require a therapist’s clinical decision-making. The position also supports the Rehabilitation Services business office with clerical and maintenance duties and selected tasks related to department operations. The role is cross-trained to cover the front desk and assist clinical staff in the treatment area, working 40 hours over two weeks.

The position reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies and procedures, and regulatory and accreditation standards. The specialist works under direct clinical supervision when treating patients and supports safe, respectful, coordinated care. Administrative duties include patient scheduling and communication, registration and billing support, payment processing, authorization paperwork, and clinic inventory management.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification from the American Heart Association within 90 days of hire.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Follow standard precautions and Northwestern Medicine infection-control policies and procedures.
• Operate equipment safely and correctly, clean it according to standards, maintain equipment-cleaning logs, and perform monthly maintenance.
• Ensure the environment of care meets JCAHO standards.
• Demonstrate competence in tasks identified as appropriate for a Rehab Services Tech.
• Treat patients under direct clinical supervision and anticipate therapists’ needs during patient care.
• Promptly communicate observed changes in patient status or responses, such as pain, changes in condition, or distress, to the therapist.
• Clarify special procedures or observations with the therapist.
• Interact professionally with patients and families, involve them in forming the plan of care at the therapist’s discretion, explain care before providing it, and answer questions within scope of practice.
• Consult other departments as appropriate to support an interdisciplinary approach to patient needs.
• Document treatment rendered by the rehab tech according to policy and procedure.
• Greet patients and guests, confirm identity, provide visit-related information, and give accurate information and timely updates.
• Schedule, confirm, and reschedule patients for Rehabilitation Services and satellite-location visits.
• Obtain patient consents and authorizations, as needed.
• Manage the Rehabilitation Services Call List and related communication needs, as needed.
• Accurately identify patient medical record numbers to avoid duplicate records.
• Obtain and update patient demographic, insurance, and billing information, as needed.
• Collect co-payments, past-due balances, and point-of-service payments; post payments, process billing information, and close the cash drawer at the end of the day, as needed.
• Fax documentation to insurance companies or physician offices for authorizations and Plan of Care signatures, as needed.
• Manage clinic inventory, as needed.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events; eligibility depends on employment classification. Details are available at the benefits URL provided in the posting.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED