Rehab Patient Access Representative - 40hrs/Day Shift

Mass General Brigham•Hadley, MA

5d•$20 - $28•Onsite

About The Position

The Patient Access Representative performs duties related to admitting in-patients, out-patients, emergency patients, and clinic patients. Responsibilities include cashiering and pre-certification verification; safeguarding patient valuables; maintaining a petty cash fund; assisting with admission, billing, and account-balance collection issues; and maintaining Patient Access Services Department records and statistics. The position operates under established organizational and departmental policies and procedures and reports to the Patient Access Services Supervisor. This is a full-time, 40-hour-per-week position, Monday through Friday. Shift hours vary between 9:00 AM–5:30 PM and 9:30 AM–6:00 PM according to therapist coverage needs. The primary placement is at the Hadley Rehabilitation location, with occasional coverage at additional off-site rehabilitation clinics as needed. The role is onsite.

Requirements

High school diploma or equivalent.
One to three years of administrative and in-person customer service experience.
Knowledge of medical terminology and insurance verification procedures.
Strong customer service skills, including the ability to resolve customer complaints and issues professionally.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment.
Ability to work effectively in a team-oriented setting.

Nice To Haves

Administrative and in-person customer service experience in a healthcare setting is preferred.
Patient access services experience is preferred.

Responsibilities

Greet patients and families professionally and welcome them to the facility.
Verify insurance coverage and pre-authorization requirements.
Collect and enter patient demographic and insurance information into electronic medical records, ensuring the information is accurate and complete.
Obtain necessary signatures for consent and authorization forms.
Resolve insurance and billing-related issues.
Provide a high level of customer service and address complaints and issues in a timely, professional manner.
Admit in-patients, out-patients, emergency patients, and clinic patients.
Perform cashiering and pre-certification verification duties.
Safeguard patient valuables and maintain a petty cash fund.
Assist in resolving admission, billing, and other problems related to collection of account balances.
Maintain Patient Access Services Department records and statistics.
Comply with HIPAA regulations, patient confidentiality guidelines, and organizational policies and standards.
Perform other duties as assigned.