Patient Access Representative - Rehab Therapy

PeaceHealth • Bellingham, WA

2d • Onsite

About The Position

PeaceHealth is hiring a Patient Access Representative for a full-time, 0.80 FTE day position in Rehab Therapy. The role coordinates activities among scheduling, insurance verification, and pre-certification, and serves as a clinical liaison with physician practices interacting with pre-visit services. The posted salary range is $23.29–$34.92; the hiring rate depends on factors such as education, training, work experience, applicable collective bargaining agreement terms, and seniority. The position is represented by a collective bargaining agreement. There may be more than one opening.

The representative supports patient access by registering patients, coordinating appointments, confirming insurance coverage, obtaining authorizations or referrals, collecting payments, and responding to customer inquiries. Depending on location, duties may also include patient transport, departmental coverage, incoming ED phone calls, switchboard coverage, monitoring an OB Prosec/McKinley alarm system, or assisting with Cardiac Rehab charge entry.

The work is predominantly in an office environment and is sedentary. The role consistently uses a computer and other office equipment and may require exerting up to 10 pounds of force occasionally, with negligible force frequently or constantly. It requires communication and exchange of accurate information and close visual acuity for data preparation and analysis, transcribing, viewing computer terminals, and extensive reading.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience; strong customer service experience may substitute at PHMG and Outpatient Clinics.
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, with an emphasis on meeting time-sensitive deadlines.
• Good customer-service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial data are accurate.
• Collect patient balances, copayments, coinsurance, and other payments.
• Verify insurance coverage and ensure insurance requirements are met.
• Obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and contacting referrals.
• Transport patients using an escort or wheeled transport equipment when needed.
• At specified locations, manage incoming ED phone calls and provide switchboard coverage as required.
• At specified locations, monitor the OB Prosec/McKinley alarm system.
• At specified locations, assist with Cardiac Rehab departmental charge entry.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED