Patient Access Associate Rehab
About The Position
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The role helps patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility. The associate provides excellent service to create a positive first impression of OSF for patients, families, and other external patients by phone or in person. The role requires deductive reasoning and logic to resolve issues that may arise in complex, multi-payer situations.
Requirements
- High school diploma or GED.
- One year of experience in an office clerical setting or customer service environment.
- Working knowledge of standard Microsoft Office applications and website navigation.
- Problem-solving, conflict-management, and time-management skills.
- Good oral and written communication skills.
- Complete all role-specific revenue cycle training and certification within 12 months.
Nice To Haves
- Three years of experience in an office clerical setting or customer service environment.
- Direct experience in a revenue cycle or medical setting.
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
- Knowledge of medical terminology.
Benefits
- Comprehensive, market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
