Rehab Patient Access Representative - 40hrs/Day Shift

Mass General Brigham•Hadley, MA

1d•$20 - $28•Onsite

About The Position

The Patient Access Representative performs duties related to admitting in-patients, out-patients, emergency patients, and clinic patients. Duties include cashiering and pre-certification verification; safeguarding patient valuables; maintaining a petty cash fund; helping resolve admission, billing, and account-balance collection issues; and maintaining Patient Access Services Department records and statistics. The position reports to the Patient Access Services Supervisor and operates under established organizational and departmental policies and procedures. This is a full-time, 40-hour-per-week onsite role, Monday through Friday. Shift hours vary between 9:00 AM–5:30 PM and 9:30 AM–6:00 PM according to therapist coverage needs. The primary placement is at the Hadley Rehabilitation location, with occasional coverage at additional off-site rehabilitation clinics as needed.

Requirements

High school diploma or equivalent.
One to three years of administrative and in-person customer service experience.
Knowledge of medical terminology and insurance verification procedures.
Strong customer service skills, including the ability to resolve complaints and issues professionally.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced environment.
Ability to work effectively in a team-oriented setting.

Nice To Haves

Experience in a health care setting is preferred.
Patient access services experience is preferred.

Responsibilities

Greet patients and families professionally and welcomingly.
Verify insurance coverage and pre-authorization requirements.
Collect and enter patient demographic and insurance information into electronic medical records.
Ensure patient demographic and insurance information is collected accurately and completely.
Obtain signatures for consent and authorization forms.
Resolve insurance and billing-related issues.
Provide a high level of customer service and resolve complaints and issues in a timely, professional manner.
Comply with HIPAA regulations and patient confidentiality guidelines.
Perform duties related to admitting in-patients, out-patients, emergency patients, and clinic patients.
Perform cashiering and pre-certification verification.
Safeguard patient valuables and maintain a petty cash fund.
Assist with resolving admission, billing, or other problems related to collecting account balances.
Maintain Patient Access Services Department records and statistics.
Comply with policies and standards and perform other duties as assigned.