Rehab Clerical Aide

Advocate Health•West Allis, WI

7d•$21 - $31

About The Position

The Rehab Clerical Aide supports licensed therapy providers and the efficient operation of the acute care rehabilitation department. Under a licensed provider’s supervision, the aide performs direct patient-care activities such as positioning and transferring patients, preparing and applying therapeutic modalities, helping patients complete routine exercises or use exercise equipment, and assisting with crutch walking and gait training. The aide may help begin treatments when patients’ appointments overlap and use other strategies to improve therapist efficiency. The position involves communicating with patients and therapists, anticipating their needs, and relaying patient concerns, status changes, and treatment responses to the appropriate therapist. Clerical and patient-service work includes reception, registration, scheduling, cashiering, admitting, follow-up, billing, coordinating appointments with other departments or physician offices, and handling phones, messages, records, mail, faxing, and photocopying. The aide reviews therapy orders in the electronic medical record and ensures patients are routed appropriately. Additional duties include maintaining department files and logs; processing billing and reimbursement forms; verifying insurance and authorizations; tracking reauthorization needs; monitoring the therapy environment; ordering, stocking, and organizing supplies and equipment; managing linens; troubleshooting minor office-equipment issues; and cleaning and disinfecting treatment areas and equipment. The aide performs routine maintenance and safety checks and completes work orders. This is a part-time position with two weekend shifts per month and holiday rotation. The role requires the physical activities and lifting described in the posting, use of necessary job equipment, and may involve travel and exposure to road and weather hazards. The work environment may include electrical and chemical hazards and exposure to blood and body fluids; protective clothing must be worn as needed. The job description notes that other related duties may be assigned.

Requirements

High school graduate.
Typically requires one year of experience in health care, public relations, or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills, including word processing, spreadsheet software, data entry, and keyboarding.
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association must be obtained within six months, unless the department leader determines it is not required.
Ability to sit, stand, walk, lift, squat, bend, twist, kneel, and reach above the shoulders throughout the workday.
Ability to lift up to 50 pounds from floor to waist, lift up to 10 pounds from waist to overhead, and lift and carry up to 40 pounds at waist height a reasonable distance.
Ability to push or pull with 30 pounds of force and perform a sliding transfer of 150 pounds with a second person present.
Functional speech, hearing, and sight.
Ability to wear protective clothing as needed due to exposure to electrical and chemical hazards and blood and body fluids.
Ability to operate all equipment necessary to perform the job.
Ability to travel if required; travel may involve exposure to road and weather hazards.

Responsibilities

Support licensed therapy providers and the efficient functioning of the rehabilitation department.
Perform supervised patient-care activities, including positioning and transfers, preparing and applying therapeutic modalities, assisting with routine exercises and exercise equipment, and helping with crutch walking and gait training.
Improve therapist efficiency by starting treatments when patients are overlapped and using other problem-solving strategies.
Communicate with patients and therapists, anticipate needs, and convey patient concerns, status changes, and responses to treatment to the appropriate therapist.
Perform patient registration, scheduling, cashiering, admitting, and follow-up; coordinate appointments with other departments or physician offices as needed.
Answer phones, take and transfer calls, greet patients, handle messages, billing, faxing, photocopying, medical-record assembly, and incoming mail.
Review therapy orders in the electronic medical record and ensure patients are routed appropriately.
Maintain department files, binders, records, and logs; process billing and reimbursement forms and other department records.
Complete insurance verifications and authorizations, and track and follow up on reauthorization needs.
Monitor the therapy environment to ensure it meets patient-experience standards.
Order, stock, and organize therapy equipment and supplies; stock and dispose of linens; monitor office equipment and troubleshoot minor problems.
Clean and disinfect gym and treatment areas, equipment, tables, wheelchairs, walkers, pool, and hydrotherapy unit according to established standards.
Perform routine maintenance and safety checks and complete work orders.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Competitive compensation
Premium pay such as shift and on-call pay, depending on the role
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs