REGULATORY SPECIALIST III - 43003506

State of Florida•West Palm Beach, FL

1d•$36,317 - $42,000•Onsite

About The Position

This position requires a thorough knowledge of the compliance and liability provisions of the Workers’ Compensation Law, workers’ compensation compliance rules and procedures (s. 440.02, 440.05, 440.10, 440.107, 440.38 F.S. and 69L-6 F.A.C.). The incumbent of this position is required to have access to the Department of Economic Opportunity (DEO) SunTax data. As such, a Level 2 background check is required every five (5) years. The incumbent of this position is also required to have access to the FL Department of Highway Safety and Motor Vehicles, Driver and Vehicle Information Database (DAVID) system. Conducts a review of employer business records submitted for penalty calculations to ensure completeness based on the served Business Records Request (BRR). and, if applicable, review documentation for the application of credit to be applied to the noncompliance penalty by the Penalty Audit Section. Provides education and information on workers’ compensation insurance law, rules, regulations, and internal policies and procedures to internal and external customers. Receives and validates actual noncompliance penalty payments submitted by employers. Processes payments utilizing district check reader equipment and track payment information using Excel. Reconciles payments processed through the check reader with the Coverage and Compliance Automated System (CCAS) and provides monthly reports to district management, Investigations Manager and Bureau Chief. Accurately documents check reader info per payments in CCAS narratives. Examines Notices of Elections to be Exempt (exemption applications) to determine if exemption from workers’ compensation insurance qualifications is met. Reviews, processes, and analyzes exemption applications (utilizing DAVID system, Div. of Corp., and DBPR) to determine if applicants meet the qualifications for issuance of a workers’ compensation exemption by entering data into the Coverage and Compliance Automated System (CCAS). Identifies deficiencies or incomplete information contained in the exemption application and issues a deficiency notice to the applicant. Organizes, scans and upload employer payroll records and enforcement documents into the Automated Image Tracking System and makes narrative entries pertinent to the case. Maintains a working knowledge of CCAS and Chapter 440, F.S. and all administrative rules pertaining to workers’ compensation exemption process. Meets with walk-in customers or via telephone or email to respond to questions, complaints, or concerns regarding various aspects of workers’ compensation insurance. Researches and retrieves information from CCAS to resolve insurance policy and/or exemption discrepancies and/or assist customers. Ensures accuracy of insurance policy and/or exemption from workers’ compensation insurance data is maintained in CCAS. Consults with city, county, and state officials and applicants regarding their respective license status and license requirements. Consults with city, county, and state officials and applicants regarding their respective license status and license requirements Mails enforcement documents, via certified mail, as requested by Investigators. Sends enforcement documents to Process Server, as requested by Investigators. Assist in training employees on front desk policies and procedures; other duties as assigned by supervisor.

Requirements

Two (2) years of equivalent work experience in administrative and/or data/clerical, reviewing applications, documents, or requests received through an online system are required.
Knowledge of the methods for organizing and presenting data
Ability to collect, record and analyze data relating to records or operational procedures.
Ability to utilize problem-solving techniques.
Ability to prepare reports.
Ability to make decisions in a timely manner.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively, verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Skill in using personal computers
Skill in using phone system
Skill in running copy machine.

Nice To Haves

A post-secondary degree from an accredited college or university may substitute for the required work experience.
One (1) or more years of experience processing payments using Optical Character Recognition (OCR) equipment.
One (1) or more years of workers’ compensation experience.
One (2) or more years of customer service experience.
Bilingual with the ability to fluently speak and write Spanish and English.
Knowledge of CCAS
Ability to proficiently utilize Excel.
Knowledge of workers’ compensation compliance rules and procedures.

Responsibilities

Conducts a review of employer business records submitted for penalty calculations to ensure completeness based on the served Business Records Request (BRR).
Reviews documentation for the application of credit to be applied to the noncompliance penalty by the Penalty Audit Section.
Provides education and information on workers’ compensation insurance law, rules, regulations, and internal policies and procedures to internal and external customers.
Receives and validates actual noncompliance penalty payments submitted by employers.
Processes payments utilizing district check reader equipment and track payment information using Excel.
Reconciles payments processed through the check reader with the Coverage and Compliance Automated System (CCAS) and provides monthly reports to district management, Investigations Manager and Bureau Chief.
Accurately documents check reader info per payments in CCAS narratives.
Examines Notices of Elections to be Exempt (exemption applications) to determine if exemption from workers’ compensation insurance qualifications is met.
Reviews, processes, and analyzes exemption applications (utilizing DAVID system, Div. of Corp., and DBPR) to determine if applicants meet the qualifications for issuance of a workers’ compensation exemption by entering data into the Coverage and Compliance Automated System (CCAS).
Identifies deficiencies or incomplete information contained in the exemption application and issues a deficiency notice to the applicant.
Organizes, scans and upload employer payroll records and enforcement documents into the Automated Image Tracking System and makes narrative entries pertinent to the case.
Maintains a working knowledge of CCAS and Chapter 440, F.S. and all administrative rules pertaining to workers’ compensation exemption process.
Meets with walk-in customers or via telephone or email to respond to questions, complaints, or concerns regarding various aspects of workers’ compensation insurance.
Researches and retrieves information from CCAS to resolve insurance policy and/or exemption discrepancies and/or assist customers.
Ensures accuracy of insurance policy and/or exemption from workers’ compensation insurance data is maintained in CCAS.
Consults with city, county, and state officials and applicants regarding their respective license status and license requirements.
Mails enforcement documents, via certified mail, as requested by Investigators.
Sends enforcement documents to Process Server, as requested by Investigators.
Assist in training employees on front desk policies and procedures.
Other duties as assigned by supervisor.