REGULATORY SPECIALIST III - 79000066

State of Florida • Orlando, FL

4d • $36,317 - $39,820

About The Position

The Regulatory Specialist III works in the Bureau of Licensing within the Florida Division of Alcoholic Beverages and Tobacco. The division licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, processes applications, collects and audits taxes and fees, and enforces applicable laws and regulations. This non-sworn Career Service position performs professional work independently, determining eligibility for alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.

The position reviews applications and determines whether applicants, premises, and locations meet licensing requirements. It processes routine and complex applications under department policy, Florida Administrative Code, and Florida Statutes, communicates with applicants about deficiencies, and provides guidance to internal and external customers. The position also processes fee payments, maintains licensing systems and records, and responds to inquiries concerning licensing requirements and related laws, rules, and procedures.

Requirements

• At least two years of customer service experience.
• Experience using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to multitask and independently handle multiple issues simultaneously.
• Ability to determine work priorities and complete assignments properly.
• Effective oral and written communication, listening, and reading comprehension skills.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to compile, organize, and analyze data and present findings.
• Ability to establish and maintain effective working relationships.
• Knowledge of computer systems and software used for writing, calculating, data entry, and licensing application processing.
• Ability to handle telephone calls courteously and effectively.
• Willingness to accept a salary within the stated range of $1,396.82 to $1,531.54 biweekly.
• Must pass a Level 2 background check before starting work.

Nice To Haves

• Experience entering and/or reviewing data in an automated data records system.
• Experience working with the Versa Regulation licensing system and OnBase.

Responsibilities

• Review applications for licenses, permits, and registrations to determine whether applicants, premises, and locations qualify.
• Correspond with and communicate to applicants about omissions or deficiencies in applications.
• Process routine and complex applications according to department policy, Florida Administrative Code, and Florida Statutes.
• Independently evaluate qualifications and requirements to determine eligibility for licensure.
• Independently determine whether applications should be approved or denied based on completeness, accuracy, and compliance.
• Communicate with the supervisor when an application denial requires further action.
• Update required systems, logs, and other data systems accurately and consistently.
• Provide service, accurate information, and specific guidance to internal and external customers regarding licensing functions.
• Process fee payments and ensure funds are deposited accurately and promptly into the correct bank account under agency procedures.
• Respond accurately to inquiries about licensing requirements and relevant laws, rules, compliance, policies, and procedures.
• Perform other duties as requested.

Benefits

• State of Florida retirement package with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State of Florida employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage for eligible employees, including individual and family coverage.
• $25,000 life insurance policy for eligible employees.
• Optional supplemental insurance, including dental, vision, hospital supplement, and cancer coverage.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed