Ops Regulatory Specialist III - 79901909

State of Florida • Largo, FL

4d • Onsite

About The Position

The OPS Regulatory Specialist III works in the Bureau of Licensing for the Florida Division of Alcoholic Beverages and Tobacco. The position performs independent professional work reviewing applications and determining eligibility for alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. The role helps businesses open in Florida and supports industry members in maintaining compliance with licensing laws.

This is a non-sworn Other Personal Service (OPS) position. OPS employment is a temporary, at-will employer/employee relationship used to accomplish short-term or intermittent tasks. The agency may change pay or work assignments or terminate employment at its discretion. The position is located in the Tallahassee Office. The advertisement may be used to fill current and future vacancies there for up to six months from its opening date.

Requirements

• Two years of customer service experience.
• Experience using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Willingness to accept a salary of $21.00 per hour.
• Ability to multitask and work on multiple issues independently.
• Ability to determine work priorities and complete assignments properly.
• Effective oral and written communication, listening, and comprehension skills.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to compile, organize, and analyze data and present findings.
• Ability to establish and maintain effective working relationships.
• Knowledge of computer systems and software used for writing, calculating, data entry, and licensing application processing.
• Ability to handle telephone calls courteously and effectively.

Nice To Haves

• Experience inputting and/or reviewing data within an automated data records system.

Responsibilities

• Review license, permit, and registration applications to determine whether applicants, premises, and locations qualify.
• Correspond with applicants about omissions or deficiencies in applications.
• Process routine and complex applications under department policy, the Florida Administrative Code, and Florida Statutes.
• Independently evaluate qualifications and requirements to determine licensure eligibility.
• Independently determine whether applications should be approved or denied based on completeness, accuracy, and compliance.
• Communicate with the supervisor when an application is denied for further action.
• Accurately and consistently update systems, logs, and other applicable data systems.
• Provide service, accurate information, and guidance to internal and external customers regarding licensing functions.
• Process fee payments and ensure funds are deposited accurately and promptly into the correct bank account according to agency procedures.
• Respond accurately to inquiries about licensing requirements and related laws, rules, compliance, policies, and procedures.

Benefits

• Voluntary participation in health insurance coverage for OPS employees working 30 or more hours per week.
• Voluntary participation in health savings accounts and dependent care reimbursement accounts.
• Voluntary life insurance participation.
• Voluntary dental, vision, and other supplemental pretax plans.
• Mandatory participation in the Florida FICA Alternative Plan (401(a)) to accumulate money toward future retirement goals.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed