REGULATORY SPECIALIST II (Pending Reclassification to Government Operations Consultant II - 64085509

State of Florida • TALLAHASSEE, FL

5d • Onsite

About The Position

This position is directly supervised by the Manager I of the Expert Witness Office within the Prosecution Services Unit, Office of the General Counsel. Incumbent has the ability to work independently and possesses good judgment and problem-solving skills to ensure services provided are completed efficiently, timely, and correctly. The position is pending reclassification to Government Operations Consultant II - Expert Witness Team.

Requirements

• Knowledge of the techniques for handling complaints and dealing with the public.
• Ability to compile, organize and analyze data and create reports.
• Ability to work independently.
• Ability to maintain confidentiality.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to determine work priorities, multitask and ensure proper completion of work assignments in a timely manner.
• Ability to learn to use a case tracking system.
• Ability to communicate effectively, establish and maintain effective working relationships with others.
• 2 years administrative experience to include Microsoft Office, Adobe, data entry, and document preparation.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Reliable skills and abilities for attention to detail and accuracy.
• Prioritizing and organizing work product and function.
• Working under deadlines.

Responsibilities

• Receive the intake of cases that require an expert opinion. Reviews the cases to determine the applicable specialty and procedure(s); contacts an expert witness; makes arrangements for review of cases; requests the necessary authorizations in advance; prepares cover letter, including questions indicated by the reviewing attorney or consultant and any other pertinent information which will assist the expert in reviewing the case; and securely emails the investigative files, including applicable exhibits, i.e., x-rays, audio, video, photographs, etc.
• Processes supplemental requests from expert to obtain missing or additional information; prepares and submits the request form to the appropriate field office; updates the complaint status and activity codes accordingly. File incoming correspondence and supplemental records in the case file and forward such records to experts if pertinent and applicable.
• Responsible for processing invoices for expert witnesses incurred for the Prosecution Services Unit; ensuring compliance with Section 215.422, F.S. and Chapter 3A-24, F.A.C., by coding the invoice to the appropriate board office, obtaining approval and submitting to Finance & Accounting within 5 working days; Creating and processing purchase orders through My Florida Market Place; tracking purchase orders and expenses; coordinating with vendors to register with My Florida Market Place.
• Maintain and manage an organized tracking system of cases submitted to expert witnesses; Collect, evaluate and analyze data; document work flow to improve operational flow of the Expert Witness team. Manages quality and timeliness of expert opinion processing based on minimum standards.
• Directs or responds to telephone/email inquiries received within the section from either expert witnesses, general public, complainants, Subject’s and/or Subject’s counsel concerning disciplinary cases.
• Other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed