MANAGER I - SES - 43000792 (PENDING RECLASSIFICATION)

State of Florida•Pensacola, FL

6d•Onsite

About The Position

This position spends the majority of its time supervising and/or managing a team, including providing annual performance expectations and evaluations, selecting qualified individuals to fill vacancies, reviewing and approving timesheets, taking appropriate corrective/disciplinary action and providing regular feedback. Communicates with, motivates, trains, and evaluates employees. Plans and directs employees’ work and must recommend actions such as hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees. This position is responsible for the supervision of the Pensacola Investigative Field Office, requiring both independent and teamwork skills to lead, plan, organize and direct day-to-day operations. Responsible for investigating complex insurance cases involving alleged violations of the Florida Insurance Code and Department Rules by licensees in the areas of property & casualty insurance, life & health insurance, bail bonds, title, viatical settlements, claims adjusting practices and activities related to unauthorized insurers and preparing investigative reports is accordance with Bureau standards and expectations. Analyzes complaints and investigates the activities and conduct of insurance agents, adjusters and other related entities. This includes on-site investigations review, examination, and evaluation of evidentiary documents obtained pertaining to licensees and the insurance entities they represent. Documents include but are not limited to insurance contracts, forms, endorsements, underwriting practices, claims forms, advertising, premium handling, claims handling procedures, sales practices, licensing requirements, record keeping methods, and other related matters. Responsible for conducting interviews, gathering evidence, taking affidavits, interpreting statutes and rules, and writing comprehensive reports for the purpose of initiating disciplinary action or prosecution by the Department against licensees. Interacts with appropriate agencies, divisions, attorneys, law enforcement, and state attorneys when necessary. Provides testimony regarding questionable insurance transactions and activities at hearings and trials when necessary. Duties include, but are not limited to: Analyzing complaints and investigative reports concerning insurance agents, adjusters and other related entities; Maintaining work files, proper usage of state-issued equipment and preparing related reports according to Bureau and Department procedures and rules; Communicating with insurance licensees, the public, insurance company representatives, or other insurance regulators; Participating in training, workshops, conferences and study groups to keep abreast of statutes, rules, regulations, policies and procedures, relating to insurance contracts, solicitation, claims handling, and other insurance related transactions. Interacts with other governmental agencies and personnel to secure and share regulatory information regarding the investigation of the activities and conduct of insurance producers and related entities. Ensures efficiency and effectiveness of the office’s operations and compliance with applicable laws, rules, and policies. Assists with the safeguarding and maintenance of state property and equipment in the office. Aids in the planning, development, and execution of the Bureau’s response during states of emergency. Responsible for supervising, challenging, and mentoring direct reports in the Pensacola Field Office. Encourages open and honest communication in the field office and challenges team members to establish effective lines of communication. Reinforces agency and division mission and values by applying same in daily decision making and leading by example. Responsible for promoting a challenging working environment, encouraging creative problem solving through teamwork and effective communication. Supports and accepts team members challenging processes, taking risks, and experimenting with innovative tools and ideas. Recognizes others’ contributions by showing appreciation for individual and team excellence. Works cooperatively with management and other investigators in the division to handle large or complex cases and to provide cross-training opportunities for investigators or to mentor new investigators. Provides constructive feedback to other team members to promote team effectiveness and efficiency in producing timely and sufficient investigative reports of insurance licensees. Performs related duties as required.

Requirements

Three (3) years of recent insurance or insurance related professional work experience within the past five (5) years.
Experience applying Florida Statutes, rules and regulations directly or indirectly relating to insurance matters.
Proficient in using Microsoft Word, Excel, and Outlook.
Experience conducting investigations.
Possess a valid driver’s license and be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.
Knowledge of supervisory principles and practices.
Ability to administer insurance regulatory programs.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to supervise people.
Ability to prioritize workload.
Ability to develop various reports.
Ability to assess budgetary needs.
Ability to establish and maintain effective working relationships with others.
Ability to communicate effectively.
Ability to plan, organize and direct program activities.

Nice To Haves

Bachelor’s degree from an accredited college or university with major course work in Insurance or Risk Management.
Professional experience in an organization related to regulatory, insurance, financial, legal, or criminal justice.
Experience in training and developing instructional processes.
Experience in writing, reviewing, and editing reports.

Responsibilities

Supervising and/or managing a team, including providing annual performance expectations and evaluations, selecting qualified individuals to fill vacancies, reviewing and approving timesheets, taking appropriate corrective/disciplinary action and providing regular feedback.
Communicating with, motivating, trains, and evaluates employees.
Planning and directing employees’ work and recommending actions such as hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees.
Supervising the Pensacola Investigative Field Office, requiring both independent and teamwork skills to lead, plan, organize and direct day-to-day operations.
Investigating complex insurance cases involving alleged violations of the Florida Insurance Code and Department Rules by licensees in the areas of property & casualty insurance, life & health insurance, bail bonds, title, viatical settlements, claims adjusting practices and activities related to unauthorized insurers and preparing investigative reports is accordance with Bureau standards and expectations.
Analyzing complaints and investigating the activities and conduct of insurance agents, adjusters and other related entities.
Conducting on-site investigations review, examination, and evaluation of evidentiary documents obtained pertaining to licensees and the insurance entities they represent.
Conducting interviews, gathering evidence, taking affidavits, interpreting statutes and rules, and writing comprehensive reports for the purpose of initiating disciplinary action or prosecution by the Department against licensees.
Interacting with appropriate agencies, divisions, attorneys, law enforcement, and state attorneys when necessary.
Providing testimony regarding questionable insurance transactions and activities at hearings and trials when necessary.
Analyzing complaints and investigative reports concerning insurance agents, adjusters and other related entities.
Maintaining work files, proper usage of state-issued equipment and preparing related reports according to Bureau and Department procedures and rules.
Communicating with insurance licensees, the public, insurance company representatives, or other insurance regulators.
Participating in training, workshops, conferences and study groups to keep abreast of statutes, rules, regulations, policies and procedures, relating to insurance contracts, solicitation, claims handling, and other insurance related transactions.
Interacting with other governmental agencies and personnel to secure and share regulatory information regarding the investigation of the activities and conduct of insurance producers and related entities.
Ensuring efficiency and effectiveness of the office’s operations and compliance with applicable laws, rules, and policies.
Assisting with the safeguarding and maintenance of state property and equipment in the office.
Aiding in the planning, development, and execution of the Bureau’s response during states of emergency.
Supervising, challenging, and mentoring direct reports in the Pensacola Field Office.
Encouraging open and honest communication in the field office and challenging team members to establish effective lines of communication.
Reinforcing agency and division mission and values by applying same in daily decision making and leading by example.
Promoting a challenging working environment, encouraging creative problem solving through teamwork and effective communication.
Supporting and accepting team members challenging processes, taking risks, and experimenting with innovative tools and ideas.
Recognizing others’ contributions by showing appreciation for individual and team excellence.
Working cooperatively with management and other investigators in the division to handle large or complex cases and to provide cross-training opportunities for investigators or to mentor new investigators.
Providing constructive feedback to other team members to promote team effectiveness and efficiency in producing timely and sufficient investigative reports of insurance licensees.