INVESTIGATION MANAGER - SES - 64085633

State of Florida • Tallahassee, FL

5d • $66,765 - $69,675 • Onsite

About The Position

The Florida Department of Health, Division of Medical Quality Assurance (MQA), is seeking a strategic leader to serve as the North District Manager, supporting regional investigative operations across 4 field offices in north Florida to ensure Florida’s health care system remains a premier model of safety and compliance. This role plays a vital part in protecting the public from unlicensed practitioners, facilities, and unsafe practices. In close partnership with the Assistant Chief and Bureau Chief, you will help lead the Investigative Services Unit, guiding a large team of investigators, inspectors, and support staff. Your leadership will uphold the integrity of the health care system by enforcing laws, promoting compliance, and ensuring timely, high-quality investigations and inspections.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods; ability to provide technical assistance regarding regulatory enforcement issues.
• 5 years of professional work experience performing administrative investigations, regulatory investigations, regulatory inspections, or criminal justice work.
• At least 4 years of leadership experience, preferably in health care, regulatory compliance, enforcement, public health, or law enforcement; 3 years of which must have been in a supervisory/management capacity.
• Demonstrated experience managing complex investigations within a criminal justice or regulatory framework.
• Proven ability to lead and motivate teams, develop strategic initiatives, and manage cross-functional collaborations.
• In-depth understanding of Florida statutes, administrative codes, and enforcement practices.
• Excellent verbal and written communication skills, with experience serving as a spokesperson or in public relations capacities.
• Experience in building relationships with government officials, health care professionals, and community stakeholders.
• Proven ability to handle high-pressure situations and provide guidance during emergencies or complex enforcement cases.
• A proactive approach to identifying areas for improvement and implementing best practices in enforcement and compliance.
• High ethical standards and commitment to protecting the public through fair, consistent enforcement.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• Bachelor’s degree in public health, business administration, law, criminal justice, health care or a related field.

Responsibilities

• Manage day-to-day operations of the Investigative Services Unit, including complaint investigators, facility inspections, and administrative enforcement activities.
• Lead four Investigation Managers and their investigative teams, ensuring accountability, consistency, and adherence to statutory requirements.
• Coordinate with the Assistant Chief and Bureau Chief to execute enforcement actions related to unlicensed activity, facility compliance, and professional misconduct.
• Coach and develop front-line supervisors and staff across the region, establishing high-performance expectations that align with Enforcement’s strategic goals and providing regular feedback.
• Ensure effective onboarding, training, and continuing education for investigative personnel.
• Contribute to a culture of collaboration, excellence, and innovation in enforcement operations.
• Assist in developing and implementing policies, standard operating procedures, and quality assurance initiatives to ensure investigatory consistency statewide.
• Participate in cross-functional improvement teams with the Director’s Office and the Bureaus of Health Care Regulation and Operations to streamline workflows and enhance enforcement efficiency.
• Leverage data and performance metrics to identify operational trends, risks, and areas for improvement.
• Liaise with the Prosecution Services Unit, Office of General Counsel, Office of the Attorney General, and other enforcement partners to ensure timely and complete case processing.
• Collaborate with state, local, and federal law enforcement and regulatory bodies on enforcement matters.
• Represent the Bureau in meetings with internal leadership, external stakeholders, and professional organizations when needed.
• Responds to public inquiries and delivers informational presentations before business organizations, societies, and consumer groups.
• Support the Bureau Chief in preparing budget reports, staffing plans, and resource allocations to ensure optimal operations and adherence to Department policies.
• Oversee personnel actions, including recruitment, selection, and performance evaluations, in coordination with Human Resources and the Bureau Chief.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager