Investigation Manager (Onsite)

RTX•East Hartford, CT

1d•$86,800 - $165,200•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Hot Section Mod Center has an exciting opportunity within the Supplier Quality team for an Investigation Manager P3 role for executing the Escape Management Process and Problem Resolution Team (PRTs) with a cross functional team. This role is responsible for working closely with our suppliers to ensure we deliver affordable, high-quality parts that meet our customers’ dynamic needs. The major focus of this role is to provide support to the Global Supply Chain organization relating to improvement of suppliers' Quality as well as providing Quality interface expertise and support to Suppliers and PW peer organizations.

Requirements

Familiarity with the 8D investigation process is required.
Bachelor’s degree in technical field required (e.g., Engineering, Manufacturing, Quality) and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.

Nice To Haves

Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
Excellent project management and presentation skills.
High energy, dynamic individual who strives for continuous improvement.
Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers.
Ability to lead others, develop and execute action plans, influence decisions, and drive change.
Results-focused work ethic to resolve issues in a timely manner.
Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.
Working proficiency in SAP is preferred.
Knowledge of non-conforming material management processes.
Demonstrated strategic written and verbal communication skills.
Demonstrated proficiency in MS PowerPoint, Excel, OneNote, MS Word.

Responsibilities

Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective action implementation.
Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise.
Manage Customer return process.
Improve RCCA proficiency throughout assigned organization.
Drive personal improvement in RCCA competency.
Maintain Quality Clinic and/or individual certifications.
Support the maintenance of all Clinic Metrics.
Maintain CORE discipline and certification.