REGULATORY SPECIALIST II - 42005641 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

State of Florida • Tallahassee, FL

2d

About The Position

This is an internal agency opportunity, meaning only current employees of the Florida Department of Agriculture and Consumer Services will be considered. The Regulatory Specialist II role is within the Division of Licensing. The position involves responding to various inquiries regarding licensing requirements, interpreting policies and statutes, and reviewing application-related documents. The incumbent will also provide customer service through live chat and phone, assist applicants and licensees, and perform data entry using specific software systems.

Requirements

• A high school diploma or its equivalent and five (5) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.
• An equivalent combination of education and experience which equals five (5) years can substitute for the above requirements.
• A bachelor’s degree (4 years) from an accredited college or university and one (1) year of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, F.S.

Responsibilities

• Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications.
• Interprets policies, procedures, applicable Florida Statutes, and reciprocity.
• Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application.
• Provides online customer service through live chat regarding statutory and procedural eligibility requirements for initial applications and renewal applications.
• Captures and routes chat transcripts to the appropriate location to ensure proper storage and efficient retrieval.
• Responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders.
• Answers the tax collector program assistance phone line and provides support to tax collector employees concerning program-related issues.
• Assists applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements or procedures.
• Advises applicants of any action required to continue the application or renewal process.
• Requests submission of additional documentation as necessary.
• Performs appropriate data entry transaction to maintain records and statistics using a complex interactive computer database, specifically, the Electronic Document Management System (EDMS).
• Reviews scanned documents to ensure eligibility before entry into the EDMS.
• Indexes electronic documents to ensure proper storage and efficient retrieval.
• Operates computer peripheral hardware for production and production control within the EDMS.
• Organizes the workflow of scanned documents to ensure their appropriate distribution to designated state and/or work units within the division.
• Composes general and live chat correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process.
• Interfaces both verbally, in live chat, and in writing with applicants, licensees, law enforcement personnel and Department of Agriculture and Consumer Services Investigators relative to licensing requirements and procedures.
• Performs other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED