Registration Specialist - Emergency Department

Schuylkill • Allentown, PA

3d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling in an emergency department. Conducts phone and in-person interviews to gather demographic, insurance, and clinical information, establish patient accounts, support appropriate scheduling, and ensure financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The role serves patients with varying levels of care in a noisy, high-stress environment and requires adapting to changing volumes and demands while remaining calm, resilient, and responsive.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment and react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment if an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED