Registration Specialist - Emergency Department

Lehigh Valley Health Network • Allentown, PA

4d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling accurately in an emergency department serving varying levels of patient care. The role involves interviewing patients by phone and in person to establish accounts, gather demographic, insurance, and clinical information, support appropriate scheduling and financial clearance, explain financial responsibilities, and collect out-of-pocket fees. The specialist works to provide a welcoming patient experience while maintaining registration accuracy and compliance.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment following an accident or illness.
• Successfully complete required training in two attempts or fewer.
• Ability to adapt positively and professionally to changing volumes and demands while managing time and prioritizing tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish and English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to create a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and consistent with scheduled appointments, and obtain corrected or new orders when needed.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling.
• Review daily schedules for potential conflicts affecting department flow and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED