Registration Specialist - Emergency Department

Lehigh Valley Health Network • Gilbertsville, PA

5d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling accurately in an emergency department with varying levels of patient care. The role conducts patient interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. The specialist educates patients about financial responsibilities and collects out-of-pocket fees. The position is onsite at Lehigh Valley Hospital–Gilbertsville and works the night shift.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Must successfully pass required training in two attempts or fewer.
• Ability to adapt positively and professionally to changes in volume and demands while managing time and prioritizing tasks effectively.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical thinking skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral/authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when needed.
• Accurately scan insurance cards, scripts, patient identification, pertinent documentation, and regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability, create estimates when applicable, and refer patients to financial resources for assistance with financial counseling.
• Review daily schedules to identify conflicts that may affect department flow and coordinate with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.
• Educate patients about financial responsibilities and collect out-of-pocket fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED