Registration Specialist / Access Center

Children's Nebraska•Omaha, NE

4h•Remote

About The Position

The Registration Specialist is a behind-the-scenes expert in patient registration, ensuring accurate and complete insurance, guarantor, and guardianship information. The role pre-registers scheduled encounters across the enterprise and provides virtual or remote registration support for on-demand needs. By maintaining thorough and accurate patient records, the specialist helps facilitate a seamless financial and administrative experience for patients and the organization. The position is primarily remote or back-office, with minimal patient interaction. It follows standard business hours, with flexibility to provide urgent registration support as needed.

Requirements

Strong customer service and interpersonal skills, with a focus on patient-centered care.
Ability to multitask and stay organized in a fast-paced, high-pressure environment.
Attention to detail and commitment to accuracy in documentation and patient information.
Effective communication skills for interacting with patients, families, and healthcare teams.

Nice To Haves

High school diploma or equivalent (preferred).
Experience in patient registration, healthcare administration, or a similar role within a hospital or clinical setting (preferred).

Responsibilities

Complete full patient pre-registration for scheduled encounters across the enterprise, ensuring demographic accuracy, insurance verification, and guardianship determination.
Maintain accurate guarantor and financial responsibility records in the electronic health record system.
Obtain complete and accurate insurance details and identify potential coverage issues before the patient arrives for care.
Address work queues and in-basket messages related to patient registration and insurance updates.
Verify patient insurance coverage, benefits, and eligibility through payer portals and internal systems.
Identify and resolve insurance information discrepancies before services are rendered to prevent billing issues.
Determine and update guarantor and guardianship status in compliance with hospital policies and regulatory standards.
Provide real-time registration support for virtual and remote patient encounters.
Respond to urgent registration needs for on-demand services, including walk-in, inpatient, and emergency encounters when applicable.
Collaborate with financial clearance teams to resolve insurance-related barriers to patient access.
Maintain accurate patient records to support downstream billing and reimbursement processes.
Follow HIPAA and hospital policies regarding data security, patient privacy, and regulatory compliance.