Registration Specialist - Emergency Care Center

North Memorial Health Career Portal • Maple Grove, MN

6d • Onsite

About The Position

The Registration Specialist at Maple Grove Hospital greets visitors and arriving customers, provides directions, and escorts customers and families to their destinations when time permits. The role also accurately registers customers in the hospital system, ensuring they are correctly identified and that appropriate information is recorded by obtaining and verifying identification, demographic, and insurance information. The specialist actively and consistently demonstrates Maple Grove Hospital’s mission, vision, values, and guiding principles.

This position is on-site and works 56 hours per two-week pay period on day shifts. There is no weekend or call requirement. The role is non-contract and non-exempt. The stated salary range is $19.76–$29.64, based on experience; shift differential pay may apply depending on the position and shift worked.

Requirements

• High school diploma or equivalent.
• At least 6 months of clerical and/or customer service experience in a hospital, clinic, or physician’s office.
• Strong knowledge of medical terminology.
• Strong problem-solving and critical-thinking skills.
• Ability to handle stressful situations and maintain composure around customers, families, guests, and team members.
• Effective planning, organizational, and detail-oriented skills.
• Solid PC skills, including MS applications and Internet use.
• Strong written and oral communication skills, with the ability to express information clearly and concisely for the audience.
• Demonstrated ability to deal with conflict positively and consider the needs, feelings, and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to varied personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Ability to read, write, and speak effectively in English.
• Must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.

Nice To Haves

• At least 1 year of scheduling or registration experience in a hospital, clinic, or physician’s office.

Responsibilities

• Greet visitors and arriving customers.
• Provide directions and escort customers and families to their destinations as time permits.
• Accurately register customers in the hospital system.
• Ensure customers are correctly identified and appropriate information is recorded by obtaining and verifying identification, demographic, and insurance information.
• Demonstrate the mission, vision, values, and guiding principles of Maple Grove Hospital.
• Maintain quality, safety, and infection control standards.
• Provide quality customer service and respond appropriately to different personalities and situations.

Benefits

• Health insurance benefits, with health plans based on work-group eligibility.
• 401(k) retirement match or pension plan, based on work-group eligibility.
• Paid time off plans.
• Adoption reimbursement of up to $3,000 per child.
• Child care discount program offering 10% off weekly tuition at New Horizon.
• Education and tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED