Registration Specialist II

Orthopaedic & Spine Center of the Rockies PC • Greeley, CO

5d

About The Position

The Registration Specialist performs routine clerical duties associated with registering patients, gathering insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. The position works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans and supports a professional, courteous experience for patients, visitors, and vendors.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer-facing service position.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn a multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.

Nice To Haves

• Medical office reception experience.

Responsibilities

• Greet and check in visitors and vendors according to established clinic protocol, and direct them to appropriate clinic locations.
• Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
• Provide professional and courteous customer service to patients and visitors.
• Monitor the lobby to ensure patients are accommodated and keep patients apprised of estimated waiting times.
• Offer assistance to patients and visitors who encounter difficulties.
• Maintain up-to-date reference materials on insurance plans as provided by the manager.
• Research patient-provided insurance information to identify participation with OCR and referral requirements.
• Register patients, gather insurance and demographic information, and obtain appropriate referrals or authorizations.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Retirement savings and profit-sharing plan participation.
• Employee Assistance Program.
• Paid holidays and paid time off.
• Company-sponsored events.
• Annual merit increases.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED