Registration Specialist II
About The Position
The Registration Specialist performs routine clerical duties associated with registering patients, collecting insurance and demographic information, and obtaining appropriate referrals or authorizations for patient visits. The role works closely with the Business Office and Front Desk Team Lead to prioritize customer service at check-in and complete daily tasks accurately and on time. The specialist maintains current reference materials on insurance plans provided by the manager. The position is based in a typical office environment with frequent distractions, including staff, patients, and vendors moving through the area, conversations, ringing telephones, loud noises, and interruptions. The work involves frequent sitting and use of hands for up to eight hours a day, frequent talking and listening, and occasional standing, walking, reaching, and bending or kneeling. The employee may occasionally lift or move up to 25 pounds safely.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer-facing service position.
- Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
- Ability to quickly learn a multi-line phone system.
- Core competencies in customer service, interpersonal skills, communication, teamwork, attendance and punctuality, and confidentiality.
- Ability to work satisfactorily amid significant distractions and interruptions.
- Ability to speak articulately.
- Ability to occasionally lift or move up to 25 pounds safely.
Nice To Haves
- Medical office reception experience.
Responsibilities
- Greet and check in visitors and vendors according to established protocol, and direct them to appropriate clinic locations.
- Ensure the clinic opens on time according to the established checklist and is adequately staffed for daily volume.
- Provide professional and courteous service to patients and visitors; monitor the lobby, keep patients informed of estimated waiting times, and offer assistance when difficulties arise.
- Maintain up-to-date reference materials on insurance plans provided by the manager.
- Research insurance information supplied by patients to identify participation with OCR and referral requirements.
- Register patients, gather insurance and demographic information, and obtain appropriate referrals or authorizations for visits.
- Work with the Business Office and Front Desk Team Lead to ensure check-in customer service and timely, accurate completion of daily tasks.
Benefits
- Medical, dental, and vision coverage.
- Life and AD&D insurance.
- Retirement savings and profit-sharing plan participation.
- Employee Assistance Program.
- Paid holidays and paid time off.
- Company-sponsored events.
- Annual merit increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
