Reg Rep 20 hours Webster 4p-8p M-F

UMass Memorial Health•Webster, MA

8d•Onsite

About The Position

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Registration Representative performs a variety of complex duties related to patient registration. The role works in an indoor hospital outpatient and Emergency Department environment and is considered moderate work. The schedule is Monday through Friday, 4 p.m. to 8 p.m., for 20 hours per week at the Webster location. The listed hiring range is $15.00–$27.74 based on a 40-hour schedule; compensation for part-time or reduced schedules is prorated, and the final offer may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma or GED.
Proficient data-entry skills with attention to detail.
Computer skills, including use of Windows and the ability to navigate.
Verbal and written customer-service skills for working with a variety of internal and external customers.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.

Nice To Haves

Associate degree or certificate in a healthcare-related field.
One to two years of data-entry and/or customer-service experience.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance-verification experience.
Bilingual speaking, reading, and writing skills.
Demonstrated knowledge of medical terminology.

Responsibilities

Accurately collect and enter demographic, insurance, and other patient information in the computer-based registration and scheduling system, and obtain required patient or witness signatures on forms such as HIPAA and Consent to Treat paperwork.
Obtain and verify insurance coverage, follow insurer requirements for pre-authorization, pre-certification, and physician referrals, and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or register patients for Radiology, Lab, and basic ancillary services.
Complete demographic and insurance collection for Emergency Department and Labor & Delivery visits.
Coordinate the provision of multiple services to patients.
Collect patient financial liabilities, including deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and balances, as appropriate, before or on the date of service.
Perform Surgical Day admissions.
Perform bed-control, transfer, discharge, and admission tasks.
Provide patients with standard preparation information for scheduled procedures and services.
Assess patients’ financial needs and refer them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete online death-certificate registry entries.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings, conferences, and seminars as required or directed; and use quality improvement in daily operations.
Demonstrate respect, professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors; maintain regular, reliable, and predictable attendance; and perform other similar or related duties as required or directed.